Avaya Partners with Cupola To Roll Out Region’s First AI-Powered Enterprise Learning Platform

On the 13th of July, Avaya announced strategic partnership with Cupola and rolled out the first AI-powered enterprise learning platform in the region. The platform delivers advanced enterprise learning and training capabilities customized and personalized to the needs of Cupola’s growing pool of customer service agents, enabling it to build a strong talent pipeline and keep pace with its customers’ ever-evolving demands.

Cupola is headquartered in the UAE and offers technology-enabled outsourced business support solutions to some of the region’s largest public and private sector organizations.

“Thanks to the progressive strategies to grow and diversify the region’s economies, coupled with nationalization drives, the business outsourcing industry is seeing a considerable increase in demand for customer experience services as well as national customer service agents. For us as a major source of employment opportunities, our goal is to not only exceed nationalization quotas, but also, train and upskill our team in the fastest way to ensure we are ahead of the demand curve,” said Sajjad Hamid, Chief Commercial Officer at Cupola.

In October 2021, Avaya and its partner, Toolwire, launched the Spaces Learning enterprise platform, with the promise of helping private and public organizations in their nationalization efforts. Built on Avaya Spaces, the modern workstream collaboration (WSC) platform, Spaces Learning is a fully integrated teaching and learning platform that transforms into a virtual classroom to provide training programs and assessments on demand.

Avaya Announces $600M Financing

On the 27th of June, Avaya announced $600 million in aggregate financing commitments. The Company priced $350 million in aggregate principal amount of new Senior Secured Term Loans (the “Term Loan”) and entered into agreements for the private placement of $250 million in aggregate principal amount of Exchangeable Senior Secured Notes (the “Notes”), all due in 2027.

The combined principal amount of the offerings was raised from the previously announced offering size of $500 million due to increased demand. The closing of each transaction is expected to occur substantially concurrently and is subject to market and customary closing conditions.

“We are pleased with the successful execution of this financing,” said Kieran McGrath, Chief Financial Officer, Avaya. “This funding supports and accelerates our business model transformation and addresses our convertible notes maturing in June of next year.” 

OpenText Extends Reach of its Information Management Solutions in DACH Region

On the 22nd of June, OpenText announced its new strategic partnership with Scheer Group to expand the offering of its information management solutions to across DACH region. Under the new partnership, Scheer will resell components from OpenText´s Enterprise Content Management (ECM) suite – including OpenText Extended ECM that allows content to be transparently integrated with other leading applications such as SAP S/4HANA, SAP SuccessFactors, Salesforce, Microsoft Office 365 . OpenText’s Enterprise Content Management and Digital Process Automation technologies will complement Scheer’s SAP Competence Center and its extensive team of process consultants. By allowing customers to adopt Information Management solutions that are complementary to the RISE with SAP offering, this partnership will help customers accelerate their migration to SAP S/4HANA with the benefits of OpenText. The partnership will initially focus on serving customers within Germany, Austria, and Switzerland (the “DACH” region) with plans for geographic expansion in the future.

Mario Baldi, CEO at Scheer Group said: “We are excited to share the news of our partnership with OpenText, enabling our customers to benefit from leading information management technologies to help realize renewed value from data and content, and accelerate their digital transformation initiatives.”

OpenText Accelerates Cloud Investments with Project Titanium

On the 21st of June, OpenText unveiled Project Titanium, the future of information management in the cloud and the next step in the company’s cloud journey. Project Titanium solidifies the organization’s strategic position as a global leader in information management, giving customers the simplicity, flexibility, and trust to thrive in today’s dynamic times through the cloud-based information management.

“Project Titanium is a massive step forward in OpenText Cloud Editions bringing an integrated set of information management suites to the public and private cloud,” said Mark J. Barrenechea, OpenText CEO & CTO. “Disruption is accelerating and customer needs are evolving. Organizations need an integrated, easy-to-use set of cloud products to serve as the foundation of modern work, digital supply chains, customer experiences and secure computing. Being intelligent, connected, and responsible through an information advantage will translate exponential opportunities into sustained business value.”

Project Titanium will strengthen the OpenText Cloud Platform to provide a common platform for consuming all OpenText software and services.

Allot Deployed by Tango Luxembourg to Protect from Cyber Threats

On the 20th of June, Allot Ltd. announced that it has been deployed by the communications service provider Proximus, under its Tango brand name. Tango has launched Allot cybersecurity services for its mobile residential customers in Luxembourg based on Allot NetworkSecure. NetworkSecure is a network-based cybersecurity service platform, offering zero-touch, clientless operation, requiring no application installation by the end customer. With NetworkSecure, Tango can offer its customers protection from cybersecurity threats, including malware, viruses, phishing and ransomware.

“We are extremely happy to offer the Allot Network Security solution to our customers, a unique and optimal protection against cyber-attacks,” said Luis Camara, Chief Consumer Market Officer of Tango. “Our brand promise is centered around making things easier for our customers. With the Allot Network Secure solution we are able to offer them a robust cybersecurity product through a simple click in the My Tango app ensuring maximum peace of mind against an ever-growing number of cyber threats.”