Avaya Named for Excellence in Customer Service with a NorthFace ScoreBoard Service Award (NFSB) for the 10th Consecutive Year

On the 25th of April, Avaya announced it has been named for excellence in customer service with a NorthFace ScoreBoard Service Award (NFSB) for the 10th consecutive year by the Customer Relationship Management Institute (CRMI). Avaya’s support services teams achieved an overall transaction survey for perfect Customer Satisfaction (CSAT) score in field technology support and a 97% CSAT score for remote support with a ScoreBoard Index (SBI) of 4.8 and 4.7, respectively. The scores and recognition solidify Avaya’s position as a leader effectively delivering exceptional customer experiences.

“While many organizations tout their customer service prowess, Avaya’s support service teams doubled down on their efforts working diligently on a global level to ensure they’re providing the highest caliber of customer service,” said Tammie Briscoe, Vice President of Customer Support, Avaya. “This award recognizes the team for their relentless pursuit of excellence with almost perfect SBI and CSAT scores, and we’re proud of them for their achievement.”   

Hitachi and Equinix Strengthen Collaboration

On the 25th of April, Hitachi and Equinix signed a Memorandum of Understanding (MOU). Under the MOU, Equinix will participate in Hitachi’s Lumada Alliance Program to work together to address social issues through a cycle of creating, distributing and utilizing digital solutions.

“Our society is facing increasingly complicated, diverse issues, including a series of abnormal weather events and natural disasters occurring in various parts of the world, resulting supply chain disruptions, international economic disputes, and a pandemic,” said Toshiaki Tokunaga, Executive Vice President and Executive Officer and General Manager of Digital Systems & Services Division, Hitachi, Ltd. “In this environment, at Hitachi, we are focusing on the Social Innovation Business, which provides society and customers with Green, Digital, and Innovation as means of solving issues for their future growth. In the area of Digital, we are working to increase the added value of diverse Hitachi products with digital technologies and create new Lumada solutions through collaborative creation with our partners. We are delighted that the strengthened alliance with Equinix will enable us to provide more sustainable, hybrid cloud solutions, which will make it possible to utilize a vast amount of data at ultra-high speed while considering the environment. Together with Equinix, we will contribute to a more sustainable society and businesses through our customers’ operations and the digital transformation of social infrastructure.”

Trellix Delivers Report on its Lates Research on Resilience to Cyber Attacks

On the 25th of April, Trellis presented its lates research at the 2023 RSA conference. “The Mind of the CISO” research has been conducted as a series of consequent interview with the global Chief Information Security Officers (CISOs) across every major industry, and reveals how they work amidst a tumultuous threat landscape, which business functions hold them back, and what they need to be successful. “Our research shows CISOs are motivated by a mission to protect. Yet, CISOs tell us they feel unsupported, unheard, and invisible,” said Bryan Palma, CEO of Trellix. “I’ve been a CISO, it can be the loneliest position in tech," Palma continued, “Now is the time, with AI in the hands of both good and bad actors, to revolutionize SecOps strategies and fight back against criminals. We need to empower our CISOs to win every time.” The research revealed key pain points CISOs experience, including a fact that 96% of CISOs struggle to get support from the executive board for the resources needed to maintain cybersecurity strength.

OpenText Unveils the Newest Cloud Editions Innovations to Prepare Businesses for 2030

On the 24th of April, OpenText announces OpenText Cloud Editions (CE) 23.2, with over 75,000 new innovations released in the last 12 months to help customers accelerate their cloud-based digital transformation. Latest innovations prepare businesses for 2030 to be more connected, intelligent, secure and responsible.

“OpenText is on the cusp of a new technological era with rapid acceleration towards Business 2030 and information-led transformations. Every industry will be digitally transformed by generation digital, leveraging new rules for corporate accountability and new requirements for technology,” said Mark J. Barrenechea, CEO & CTO, OpenText. “I am excited to announce Project Titanium delivered with Cloud Editions 23.2, and announce our next generation roadmap, Titanium X. We are helping customers solve their most complex problems from climate innovation, modern supply chains and acceleration innovation.”

Backbase Achieves CarbonNeutral Company Certification

On the 24th of April, Backbase has achieved a new milestone in its environmental program by achieving CarbonNeutral Certification. It has been certified according to the The CarbonNeutral Protocol, the leading global framework for carbon neutrality. Working with Climate Impact Partners, specialists in carbon market solutions for climate action, Backbase has offset its independently verified 2022 carbon emissions of 7,029 tonnes CO2e. This figure was calculated by carbon accounting experts, Normative, and all credits adhere to standards approved by the International Carbon Reduction and Offset Accreditation (ICROA).

“Our ambition at Backbase is to empower people around the world to live better financial lives, but our legacy shouldn’t be limited to our technology. Offsetting and ultimately reducing our carbon emissions improves the wellbeing of all people, regardless of whether they are our customers,” Jouk Pleiter, Founder and CEO of Backbase said. “If we want to be a long-term partner with our customers, then we need to make environmental decisions with a view to our long-term impact.”