Avaya Virtual Agent Now Available as a Ready to Deploy, Configurable Service

On the 26th of April, Avaya announced an enhancement to Avaya OneCloud to dramatically reduce the complexity associated with virtualizing customer interactions. Avaya Virtual Agent is a ready-to-deploy, configurable service that delivers the full benefits of virtual, AI-based communication experiences to businesses – immediately elevating their customer experience. Avaya Virtual Agent removes this complexity, enabling organizations to quickly deploy Avaya-designed, pre-built, cloud-based self-service agents instead of building them from scratch. It leverages the Avaya OneCloud Experience Platform, which reimagines communications composability, providing customers with the option of constructing their own workflows or subscribing to pre-built experiences. This also enables businesses to participate in the Experience Economy by elevating their customer interactions beyond just making them more efficient to also making them more engaging to capture increased customer time and attention. The Avaya Experience Builders™ community can assist businesses with getting started or with addressing more advanced deployment requirements.

Tokio Marine Vietnam Powers Customer Experience with OpenText

On the 20th of April, OpenText announced that Tokio Marine Insurance Vietnam (TMIV), a P&C insurer in Vietnam, implemented OpenText solutions to modernize its client communication strategy and enable rapid delivery of information to customers. “One of the most important pieces of client communication for us is the policy document. Previously, we relied on manual processes to design, edit, and personalize these documents. This approach was so time-consuming, increased production costs, and resulted in long wait periods for customers,” said Mr. Hideki Maeomote, General Director of TMIV. “We needed a solution that would streamline and accelerate our document workflows, which is aligned with our values to “Japan Quality” to our customers. With OpenText Exstream we have modernized internal processes and cut time spent on preparing insurance documents by almost half.”

Pexip Engage - a Video-Enabled Customer Engagement Application - Released

On the 11th of April, Pexip announced that it has launched Pexip Engage, an innovative new customer engagement application. After the acquisition of Skedify in November 2021, the joint development team worked to combine the former Skedify product with Pexip video to create a fully integrated customer engagement and video application, allowing companies to form closer relationships with their customers.

“With the video enablement of digital customer journeys, Pexip has entered the burgeoning Sales Enablement market, which has an estimated total addressable market potential of 1.5 billion US dollars, and we are already building a significant pipeline of opportunity in this area,” said Øystein Hem, Interim CEO and CFO at Pexip. “Pexip Engage is one of the applications that we offer to customers within our Video Innovation pillar. We're seeing that organizations that have previously trusted us to provide secure video meetings are also now looking to explore the new revenue streams that digital video engagement can unlock.”

OpenText Partners with MUFG Global Securities Lending Solutions Group

On the 5th of April, OpenText announced new strategic partnership with MUFG Global Securities Lending Solutions Group (GSLS) to deliver enhanced service to business customers through improved digital experience and highly customized reporting capabilities.

“Expanding our partnership with OpenText will be a great complement to our suite of proprietary and partner technology, which together provide a broad set of reports for our clients,” said Tim Smollen, Global Head of GSLS. “Our priority is to provide market-leading flexibility and transparency for clients. Leveraging OpenText’s expertise in the creation and distribution of customized client reporting and data enables us to offer our current and prospective customers a differentiated and cutting-edge experience.”
Kristina Lengyel EVP, Customer Solutions Cloud Services, OpenText says: “At OpenText, we are in the business of creating innovative ways to help our customers stay competitive. We are proud to partner with MUFG’s GSLS Group to provide a comprehensive solution that helps them to simplify complex information gathering, storage, security and analytics, and equips the team with a digitized and highly managed service that enables them to meet their clients’ evolving needs.”

OpenText Empowers Businesses to Better Understand Threat Intelligence and Strengthen Cyber Resiliency

On the 28th of March, OpenText announces the 2022 BrightCloud Threat Report which outlines key data points and trends affecting small and large businesses worldwide, as well as individuals in the new hybrid, inter-connected world. This year’s report provides in-depth analysis, market insights, trend data, and predictions for what lies ahead as organizations move toward strengthening their cyber resiliency posture in the face of ever-increasing cyberattacks and cyber warfare.

“Businesses’ ability to prepare for and recover from threats will increase as they integrate cyber resilience into their technologies, processes, and people,” said Mark J. Barrenechea, OpenText CEO & CTO. “With security risks escalating worldwide and a persistent state of ‘unprecedented’ threats, compromises are inevitable. This year’s findings reiterate the need for organizations to deploy strong multi-layered security defenses to help them remain at the heart of cyber resilience and circumvent even the most creative cybercriminals.”